The Parks Insurance Group Team

Ron Parks

Ron Parks

Work: Ron began his career in 1989 selling personal insurance, comprising mostly of home, auto, and life insurance. With a few agency acquisitions and adding business insurance to his portfolio of offerings, he has grown to one of the larger agencies in Charlotte. Ron credits much of this growth to his highly trained staff and his many loyal clients. Over the past 28 years, Ron has achieved many production honors with several carriers, and has served on multiple advisory committees to help steer the insurance industry to better serve their clients.

Education: Appalachian State University class of 1984. Honors Graduate with Bachelors degree in Business Administration, and Risk and Insurance Management

Agent Qualifications: Life Underwriters Training Council Graduate. Fully licensed in multiple states throughout the eastern US.

Community activities: Ron is a member of the Red Shoe Society for the Charlotte Ronald McDonald house, and has been on multiple fund raising committees for various local charities.

Hobbies: Ron is an avid golfer but primarily enjoys travelling with family and friends.

Our Personal Lines Team

Christine Armstrong

Christine Armstrong
Personal Lines Sales Manager

Christine Armstrong, Personal Lines Sales Manager, has been with Parks Insurance Group since 2012. Prior to joining Ron’s Team, Chris was a Personal Lines Producer and Manager for State Farm agencies in Upstate New York and North Carolina. What began as part time clerical job in High School has become a 28 year career in an amazing industry. Chris has built friendships with her clients and cultivated a can-do culture within the office.

“I have seen the Insurance Industry change over the span of my career, most of which has had a drastic impact on our clients from a price point. Now more than ever I feel an obligation to give my clients the exceptional advice and service they deserve. In a world of endless options and rising costs, clients need an Agency they can trust and who values their business”.

Outside of the office, Chris continues her passion for friends and family though travel, Church, socializing at local Vinyards and events, riding the Harley with her Husband – just having a fun time and enjoying life!

Christine can be reached at 704-548-0500 ext 101 or at

Nikki Hullender – Account Manager

Nikki started her Insurance carrier this year and is a welcome addition to our Agency! She handles the day to day Administrative duties and is quickly learning all about the Industry – She brings a fun, fresh look into today’s younger clients and can relate to their needs and circumstances. Nikki has a great attitude and willingness to help the Agency with the next Generation of clients.

While out of the office Nikki enjoys spending time with Friends and family.

Nikki can be reached at 704-548-0500 ext 102 or at

Jami Bell – Account Manager

Jami Bell is a native of Charlotte and a Graduate of UNCC – She began her Insurance career a little over 2 years ago and hasn’t looked back since. Prior to that, she was in Property Management. Jami is so personable and outgoing, she brings a light hearted attitude to work each day which is contagious! She truly cares about each and every client and tries to make a personal connection with them to build relationships.

Jami loves connecting with friends and family but her most prize possession is her Black Lab “Gabby” – and the Beach is her second home.

Jami can be reached at 704-548-0500 ext 107 or at

Misty Laney – Account Manager

I was born and raised in Monroe, NC where I continue to live with my husband and daughter. I have been in the insurance industry for 10 strong years. My concentration is providing customer service to all our valuable clients.

In my spare time I enjoy riding 4 wheelers, motorcycles and camping with my family. I am a volunteer on the board of directors for a local non-profit providing financial assistance to local families whom children are fighting cancer. I am an avid Alabama University fan and love some good competition. Roll Tide!

Misty can be reached at 704-548-0500 ext 103 or at

Teresa Mapp – Account Manager

Teresa is a native to Richmond, Virginia who recently relocated to Charlotte, NC with her family in 2016. She brings over 20 years of experience and knowledge in the insurance industry to our team! Teresa has served in both service and underwriting roles during her insurance career and works hard to provide an excellent customer service experience for everyone.

In her spare time, Teresa enjoys spending quality time with her family, beach-combing, gardening, spoiling her two dogs, and finding new places to travel to.

Teresa can be reached at 704-548-0500 ext 109 or at

Michelle Davis – Account Manager

Michelle is a North Carolina native who has been in the insurance industry for more than 17 years. She loves to travel and on any given weekend can be found wherever there is a car show. Michelle joined the Parks Insurance Team in 2018.

Michelle can be reached at 704-548-0500 ext 108 or at

Our Commercial Lines Team

David Epley

David Epley

David came to Parks Insurance Group in March of 2017 after a 25 year career as a local government administrator where he managed several Cities throughout the State of North Carolina. During his time as a city manager David was in charge of all local government departments including human resources where he gained valuable knowledge dealing with all aspects of running a business, certainly including property and casualty insurance programs. This experience gives David a better perspective of what potential clients are looking for when choosing an insurance agency as a valued partner. David will concentrate on commercial insurance and bonds, specifically local government entities and the construction industry, including General Contractors and all type of trade contractors.

David graduated from Appalachian State University in 1990 with a BS in Political Science with a concentration in Local Government Administration. David considers himself a sports fanatic and particularly enjoys App State Football, he also has a fairly extensive background in golf and still enjoys playing and competing every chance he gets. David also loves spending time with his family that includes his wife Shelly and his daughter Lily.

David can be reached at 828-514-9863 or

Tara Miller

Tara Miller

Tara was born and raised in Minnesota. She earned her Bachelor’s degree from Minnesota State University Moorhead and worked primarily in the legal field before joining the insurance industry. In 2008, she moved to Charlotte and has been enjoying the beautiful weather and mild winters ever since! She spent a few years working within the Mecklenburg County court system but eventually transitioned to commercial insurance and has never looked back. She joined Parks Insurance Group in 2016.

Tara specializes in business insurance for a variety of industries — technology, hospitality and the non-profit sector to name a few. She can help with any type of business though and currently handles a wide variety of business accounts. She works with clients in the Southeast – as well as clients back “home” in Minnesota and North Dakota.

Tara enjoys spending time with family and friends and traveling. These days, her most common travel route is from CLT to MSP or FAR!

Tara can be reached at 704-548-0500, ext 105 or

Kimberly Bass

Kimberly Bass

Kimberly is a commercial lines account manager supporting our producers with service and underwriting expertise. She is a Charlotte native who joined the insurance industry in 2013 as a Commercial Lines Agent. In 2016, she also learned the ins and outs of Personal Lines. In 2017, she joined the team at Parks Insurance focusing on business insurance. She obtained her Property & Casualty Insurance License from Central Piedmont Community College in 2013.

As an active member in the community, Kimberly is on the board of the Kiwanis Club of Lake Norman as the Community Service Chair and is also a board member for the Lake Norman Young Professionals. In 2016 she graduated from the Leadership Lake Norman program through the Lake Norman Chamber of Commerce.

Kimberly enjoys being around family, rooting for her favorite football teams, and rescuing and fostering animals. She welcomed her first baby boy in November 2017 and loves spending time with him, her partner Caleb, and their three dogs.

Kimberly can be reached at 704-548-0500, ext. 112 or at

Melissa Watt

Melissa Watt

Melissa Watt, Senior Commercial Account Manager, has been with Parks Insurance Group since 2003 and primarily supports Ron Parks with sales, service, and underwriting expertise. Prior to that Melissa was a Large Lines Commercial Account Manager for an independent agency, Hatch-Leonard/Markin-Shaw, in Western New York since 1987. A graduate of Alfred State College with an Accounting degree she also has her CISR designation and is in process of completing the CPCU series. She also has experience in the real estate appraisal field.

Like everyone at Parks Insurance Melissa prides herself in the high level of service she provides to customers. The reason we are respected by our customers and even our competitors is our service. Our customers don’t get lost in the maze that you oftentimes have to navigate when dealing with a larger, non-boutique type agency. When our customers call we go over and beyond to help them in a timely, responsive manner.

Outside the office Melissa spends time with her husband of 30 years and two children, enjoys traveling, antiquing, wineries, is a member of St. Therese Catholic church and an avid sports enthusiast. (Go Heels & Bucks!)

Melissa can be reached at 704-548-0500, ext. 104 or at

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